Northwich Town Council Accessibility Statement

for www.northwichtowncouncil.gov.uk

This website is run by Northwich Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader

We have also made the website text as simple as possible to understand.
Ability Net has advice on making your device easier to use if you have a disability.

How accessible this website is:
We know some content uploaded to this website is not fully accessible:
• most older PDF documents are not fully accessible to screen reader software
• some forms are not compliant

What to do if you cannot access parts of this website:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
• email lizaclansey@northwichtowncouncil.gov.uk
• call 01606 41510
• write to us or visit us at: Northwich Town Council, The Cemetery House, 78 Church Road, Northwich, Cheshire, CW9 5PB
We will consider your request and get back to you in 10 working days.
If you need help with locating our offices, please telephone our office for directions.

Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact:
The Assistant Town Clerk
Northwich Town Council
78 Church Road
Northwich
Cheshire
CW9 5PB

Email: lizaclansey@northwichtowncouncil.gov.uk
Telephone: 01606 41510

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
Find out how to contact us https://www.northwichtowncouncil.gov.uk/contact/

Technical information about this website’s accessibility
Northwich Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website framework is compliant with the Web Content Accessibility Guidelines version 2.1 AA standards. Some content is partially compliant; due to the non-compliance’s listed below.

Non accessible content
Some pages may contain attachments which are not currently compliant, such as:
• Older PDF files
• Content produced by third parties or using third party software.
• Some documents which contain application forms
If you require help or assistance visit Northwich Town Council in person, contact us on telephone 01606 41510 or email lizaclansey@northwichtowncouncil.gov.uk.

Non-compliance with the accessibility regulations
We will do all we can to identify content that is non-compliant.

Disproportionate burden
We have not identified any areas that we believe constitute a disproportionate burden.

Content that’s not within the scope of the accessibility regulations PDFs and other documents
Not all documents on this website are created by us. Some documents and content may be created by third parties or using third party software. Where this is the case we will endeavour, on request, to obtain an accessible copy from the original source or to convey the information contained in the document in an accessible way.
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Some of our PDFs and Word documents are essential to providing our services.
Any new PDFs or Word documents created by us will meet accessibility standards.

How we tested this website
This website was last tested in October 2020. Tests were carried out by our website provider, Neave Creative.

What we’re doing to improve accessibility
We plan to improve accessibility on this website by addressing non-compliance issues (where possible).

This statement was prepared on 28th of October 2020.
It was last updated on 28th October 2020.